Client Policies

We are always happy to add tasks to your services to assist you.  Please never hesitate to ask if we can help with something in your home!  If a task will take more than 20 minutes to complete, we ask that you communicate that request the day before or understand that we may need to substitute the task for something else or schedule it for your next service date.

If dogs will be at home on the day of service, they must be kenneled, or in a room our team will not need access to.

In summer months, please set your thermostat to 72 degrees or lower on days of service.  If the temperature of your home is above 72 degrees, we will lower the temperature upon our arrival and reset the temperature when we leave.

We are not responsible for cleaning up bodily fluids outside of the toilet area, including pet accidents and blood on linens or sheets.  Please clean these items and pretreat stains prior to arrival so we can complete a full clean in affected areas.

If anyone in your home has tested positive for Covid or has had a fever or been vomiting in the last 24 hours we ask that you call to reschedule your services.

We allow 2 cancellations per year with no penalty if given more than 24 hours’ notice.  Services not canceled prior to 24 hours in advance, when we arrive and must leave due to illness, or if we are not able to enter the home using the agreed-upon method, you may be invoiced for 50% of your invoice average.

Clients that desire to pause services for vacations, summer breaks, or any other reason have two options. 1) Pay 50% of your average invoice to hold your place in our schedule and resume services at your convenience.  2) Pause services with no fee.  Your place in our schedule can not be guaranteed when you are ready to resume services.  However, if you are placed on the waitlist you will be moved ahead of any new clients, with priority scheduling as a returning client.